Privacy Policy

R&J Agency ("R&J Agency," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, request a free website preview, purchase our services, or otherwise interact with R&J Agency.

R&J Agency provides website design, website development, advertising creative services, and optional website hosting, maintenance, and support services to businesses.

Our legal business information is:

R&J Agency, operated by Dufour Logistics
Pelmolenstraat 19
4811 LR Breda, The Netherlands
Email: contact@rj-agency.com
Website: rj-agency.com
Chamber of Commerce (KVK): 90056477
VAT ID: NL004783052B41

For purposes of applicable data protection law, Dufour Logistics, operating under the trade name R&J Agency, is the controller of personal information collected through the R&J Agency website and in connection with our own business activities, unless otherwise stated.

We may collect personal information that you voluntarily provide when you interact with R&J Agency. This may include:

• Your name
• Business name
• Email address
• Phone number
• Business website
• Industry
• Services you are interested in
• Project requirements
• Information submitted through our forms
• Billing and transaction information
• Communications between you and R&J Agency
• Feedback and project information
• Any other information you voluntarily provide

Information collected automatically

When you visit our website, certain technical information may be collected automatically. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website or source
• Approximate location based on your IP address
• Date and time of visits
• Website interactions
• Cookie identifiers
• Analytics information

The information collected depends on the technologies and services active on our website and your cookie preferences where applicable.

We may use personal information to:

• Respond to inquiries
• Contact prospective customers
• Prepare free website previews
• Create proposals and quotes
• Design and develop websites
• Redesign existing websites
• Provide advertising creative services
• Provide website hosting, maintenance, and support when purchased
• Process and administer payments
• Communicate about projects
• Provide customer service and technical support
• Maintain our business administration
• Maintain accounting and tax records
• Improve our website and services
• Understand how visitors use our website
• Measure website and marketing performance
• Protect our systems against fraud, abuse, and security threats
• Establish, exercise, or defend legal claims
• Comply with legal and regulatory obligations

Where permitted by applicable law, we may also use contact information to communicate with existing or prospective business customers about R&J Agency services that may be relevant to them. Recipients may opt out of marketing communications where applicable.

Where the General Data Protection Regulation ("GDPR") or another law requiring a legal basis applies, we rely on one or more of the following legal bases.

Contract

We may process information when necessary to perform an agreement with you or to take steps at your request before entering into an agreement, for example when preparing a proposal or providing services you have purchased.

Legitimate interests

We may process information where reasonably necessary for our legitimate business interests, including:

• Operating R&J Agency
• Communicating with business prospects and customers
• Improving our services
• Protecting our business
• Preventing fraud
• Measuring business performance
• Marketing our services

We consider applicable privacy rights when relying on legitimate interests.

Consent

Where required, we may ask for your consent before processing information for a particular purpose. You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing that occurred before consent was withdrawn.

Legal obligations

We may process information where necessary to comply with applicable legal, accounting, tax, or regulatory requirements.

R&J Agency may offer businesses a Free Website Preview.

When you request a preview, we may use information that you provide together with publicly available information about your business to create a concept. This may include publicly available:

• Business names
• Logos
• Branding
• Website content
• Product or service information
• Business contact information
• Publicly displayed images
• Other publicly available business information

This information is used to create a more relevant demonstration of what R&J Agency could potentially create for your business. A Free Website Preview is a demonstration or concept and does not create an obligation to purchase our services.

Payments for R&J Agency services may be processed through banks and/or third-party payment service providers. Depending on the payment method selected, these parties may process information such as:

• Name
• Business information
• Billing information
• Bank information
• Payment card information
• Transaction amount
• Transaction date
• Payment status

R&J Agency may receive transaction information necessary to:

• Confirm payments
• Issue invoices
• Maintain accounting records
• Administer services
• Manage recurring payments where applicable
• Process refunds where applicable
• Manage customer relationships

Where payment details are entered directly into a third-party payment provider's system, R&J Agency does not intentionally store complete payment card details. Banks and payment providers process personal information in accordance with their own privacy policies and legal obligations.

Our website may use cookies, pixels, tags, local storage, and similar technologies. These technologies may be used for:

• Essential website functionality
• Security
• Remembering preferences
• Analytics
• Measuring website performance
• Understanding website usage
• Measuring conversions
• Advertising
• Marketing attribution

Where required by applicable law, non-essential cookies and tracking technologies will only be activated after obtaining appropriate consent. You may be able to change your preferences through our cookie consent interface.

You can also configure your browser to block or delete certain cookies. Doing so may affect certain website functionality.

R&J Agency may use third-party analytics and advertising technologies, including services provided by companies such as Google and Meta. Depending on the technologies enabled, these providers may process information about visits and interactions with our website. We may use these technologies to:

• Understand website traffic
• Analyze website performance
• Understand how visitors find us
• Measure conversions
• Measure advertising performance
• Improve our website
• Improve our marketing
• Create or measure advertising audiences where legally permitted

Where legally required, non-essential analytics and advertising technologies will only be activated after appropriate consent.

We do not sell personal information in exchange for money.

We may share personal information with service providers where reasonably necessary to operate R&J Agency and provide our services. These may include providers of:

• Website hosting and infrastructure
• Cloud computing
• Website development
• Technical services
• Business communications
• Email
• Customer relationship management
• Payment processing and banking
• Accounting
• Analytics
• Advertising
• Security
• Data storage
• Other business software

These providers may process personal information only as necessary for the relevant services and subject to applicable contractual and legal requirements.

We may also disclose personal information where reasonably necessary to:

• Comply with applicable law
• Respond to valid legal requests
• Protect our rights or property
• Protect customers or third parties
• Investigate fraud or abuse
• Protect the security of our systems
• Establish, exercise, or defend legal claims

Information may also be transferred as part of a merger, acquisition, restructuring, financing, or sale of all or part of our business, subject to applicable law.

R&J Agency may use employees, independent contractors, developers, designers, technical specialists, and other service providers to help deliver our services.

Where these parties require access to personal information to perform their work, we take reasonable measures to limit access to what is necessary for their role and to protect personal information in accordance with applicable law. Where required, appropriate contractual safeguards will be used.

R&J Agency is based in the Netherlands and serves businesses internationally, including businesses in the United States. We may also use service providers, contractors, infrastructure, and technology located in other countries.

As a result, personal information may be processed in countries other than the country where it was originally collected. Where required by applicable data protection law, we use appropriate safeguards for international transfers, which may include contractual protections or other legally recognized transfer mechanisms.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. The applicable retention period depends on factors including:

• The nature of the information
• Our relationship with you
• Whether you are an active customer
• Contractual requirements
• Legal requirements
• Tax and accounting requirements
• Potential disputes or legal claims

Certain financial and business records may need to be retained for periods required by Dutch or other applicable law. When personal information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal obligations.

We use reasonable administrative, technical, and organizational measures designed to protect personal information from:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no website, internet transmission, server, or electronic storage system can be guaranteed to be completely secure.

Depending on where you live and applicable law, you may have certain rights regarding your personal information. These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request data portability where applicable
• Opt out of certain marketing communications
• File a complaint with an applicable data protection authority

Not every right applies in every situation. To exercise an applicable privacy right, contact us at contact@rj-agency.com. We may request reasonable information to verify your identity before completing certain requests, and we will respond in accordance with applicable legal requirements.

Individuals protected by the GDPR may have rights including access, rectification, erasure, restriction, objection, and data portability, subject to applicable conditions and exceptions.

You also have the right to lodge a complaint with a competent supervisory authority. For R&J Agency's activities in the Netherlands, the relevant supervisory authority is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

You are encouraged to contact us first if you have concerns so we have an opportunity to address them.

Residents of certain U.S. states may have additional rights under applicable state privacy laws. Depending on the applicable law and whether R&J Agency is subject to that law, these rights may include:

• Accessing personal information
• Correcting inaccurate information
• Requesting deletion
• Obtaining a portable copy of certain information
• Opting out of certain uses or disclosures of personal information

The availability of these rights depends on the applicable law and circumstances. R&J Agency does not sell personal information in exchange for monetary consideration.

Where permitted by applicable law, we may communicate with businesses about R&J Agency services. You may request that we stop sending marketing communications by using an unsubscribe mechanism where provided or by contacting us.

We may still send non-marketing communications where necessary for an existing business relationship, such as:

• Project communications
• Payment information
• Security notices
• Service updates
• Contractual communications

When R&J Agency provides website development, hosting, maintenance, or related technical services to a Client, we may process personal information on behalf of that Client. For example, a Client's website may collect information from its own customers through:

• Contact forms
• Quote requests
• Orders
• Account registrations
• Other website functionality

In such situations, the Client may be the controller or business responsible for determining why and how that information is processed, while R&J Agency may act as a processor or service provider. Where required, additional data processing terms may apply.

Clients remain responsible for ensuring that their own websites have appropriate privacy disclosures and comply with privacy laws applicable to their businesses.

Our website may contain links to third-party websites, platforms, or services. We do not control the privacy or security practices of independent third parties.

This Privacy Policy does not apply to information processed independently by those third parties. We recommend reviewing their privacy policies before providing personal information.

R&J Agency provides business-to-business services. Our website and services are not intended for children, and we do not knowingly collect personal information from children through our services.

If you believe a child has provided personal information to R&J Agency, please contact us so that we can take appropriate action.

We may update this Privacy Policy from time to time. Changes may be made to reflect:

• Changes to our services
• Changes to our technologies
• Changes to our business practices
• Changes to legal requirements
• Changes to service providers

When we update this Privacy Policy, we will update the "Last updated" date at the top of this page. We encourage visitors to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, our use of personal information, or would like to exercise an applicable privacy right, please contact us.

R&J Agency, operated by Dufour Logistics
Pelmolenstraat 19
4811 LR Breda, The Netherlands
Email: contact@rj-agency.com
Website: rj-agency.com
Chamber of Commerce (KVK): 90056477
VAT ID: NL004783052B41